I joined Hilti back in 1999 as intern on a project to improve global logistics processes. It was an amazing opportunity to deploy my theoretical knowledge in the real world of change management and to reflect about it in my thesis.
 
After finishing my studies, I started a role as junior project manager in a large-scale program to standardize global processes. This paved the way for my next career step as global process manager for customer complaint handling, with a view to improving customer satisfaction and productivity.
 
After a lengthy career break, I rejoined Hilti as a controller in global IT, something completely different. Eight months later, I took on the role of leading the department’s HR Process Competence Center, which is responsible for all HR-related processes and IT systems on a global scale.
 
What stands out at Hilti is our strong customer focus. Right across the world, our people are enthusiastic and committed to doing the best for our customers. I also love the Hilti culture, which is open, diverse and incredibly welcoming. It comes with a world of opportunities, as openness and diversity can mean working all over the business.

I joined Hilti’s global SAP rollout 16 years ago, keen to leave a legacy on the company’s transformation to SAP. Based on the initial go-live in Austria, I was involved with a couple of other implementations before taking over the SAP competence center for sales and service. Here I implemented both fleet management and customer relationship management.

In 2009, I took on the supply chain management and product data management teams and, in 2011, was promoted to head of business applications. I’m now in charge of Hilti’s business applications globally, which means I’m responsible for a team of 120+ people based in three continents.